Golisimo Privacy Policy for Accounts, Payments and Site Use

Effective Date: 28 July 2026

Last Updated: 28 July 2026

This Privacy Policy explains how we process personal data when you visit Golisimo, create an account, contact support, use casino or sports services, make a payment, complete verification, activate safer-gambling controls or receive marketing. It applies to the website, responsive mobile interface, account tools and communications that link to this Policy.

Who controls your data

The legal entity identified in the current site Terms acts as controller for account and service data. Operational materials identify 3-102-943563 SRL, Costa Rica, for the account service. Privacy requests can be sent to [email protected] or through 24/7 support. Include your registered email and the right you want to exercise; do not send passwords or complete payment credentials.

Data we collect

Identity and contact data

We process name, date of birth, residential address, country, email, mobile number, username and communication preferences.

Account and activity data

This includes registration date, login records, account status, game rounds, sports bets, results, bonus balances, VIP status, limits, cooling-off and self-exclusion records.

Payment and verification data

We process deposit and withdrawal amounts, methods, transaction identifiers, masked payment details, wallet addresses, payment ownership evidence, photo identification, address documents and source-of-funds information where required.

Device and technical data

We can receive IP address, device and browser type, language, operating system, cookie identifiers, session times, security events, page interactions and approximate location derived from network data.

Support and complaint data

We retain chat transcripts, emails, uploaded evidence, call notes, dispute details and the action taken.

Why we process personal data

We use data to create and secure accounts; deliver games and betting services; calculate balances and settlements; process deposits and withdrawals; administer promotions; verify age, identity and payment ownership; prevent fraud, collusion, multi-accounting and chargeback abuse; meet anti-money-laundering obligations; provide responsible-gambling controls; answer support requests; resolve complaints; maintain systems; measure performance; and send permitted communications.

Legal bases

Depending on the activity and applicable law, processing relies on performance of the account contract, legal obligation, legitimate interests, consent or protection of vital interests. Legitimate interests include fraud prevention, platform security, service measurement and the defence of legal claims. Where consent is the basis, you may withdraw it without affecting earlier lawful processing.

Cookies and similar technologies

Essential cookies keep sessions signed in, protect forms and preserve account choices. Preference cookies remember language and display settings. Analytics tools measure visits, navigation and technical performance. Advertising or affiliate identifiers can attribute a registration or promotion without exposing complete payment details. Local storage can retain device settings.

You can manage non-essential cookies through the consent interface or browser settings. Blocking essential storage can prevent login, cashier authentication or safer-gambling settings from operating correctly.

Sharing data

We share only what is needed with hosting and security providers, game studios, live casino suppliers, payment processors, banks, wallet services, KYC and fraud-prevention providers, communication tools, analytics providers, professional advisers, dispute bodies and public authorities. Processors act under contractual confidentiality and security requirements.

We may disclose information to investigate crime, comply with a legal request, protect a person, enforce the Terms or establish and defend legal claims.

International transfers

Service providers can process data outside your country. Where law requires, we use contractual safeguards, adequacy decisions, access restrictions and security controls appropriate to the transfer.

Retention

Retention depends on account activity, legal gambling and financial-record rules, anti-money-laundering duties, self-exclusion obligations, security investigations, complaints and litigation periods. We delete or anonymise data when the purpose and required retention period end. A closed account does not automatically erase records that law or player-protection duties require us to keep.

Security

We use encrypted transport, access controls, account monitoring, secure hosting, credential protections, fraud detection, audit logs and staff procedures. No internet service can remove every risk. Use a unique password, protect your device and report unfamiliar activity immediately.

Your privacy rights

Subject to local law, you may request access, correction, deletion, restriction, objection and portability; withdraw consent; opt out of direct marketing; and complain to a data protection authority. We can ask for identity confirmation before disclosing or changing account data.

Marketing choices

Email, SMS and push preferences can be changed in the account or through the unsubscribe route in a message. Marketing suppression does not stop security, payment, legal or responsible-gambling notices.

Age and children

The service is for people who meet the legal gambling age. We verify age and close underage accounts. Parents and guardians should use device controls and avoid saving payment or login details on shared equipment.

Third-party links

External payment pages, studios and linked websites apply their own privacy notices. Review them before submitting personal data outside Golisimo.

Changes and contact

We publish updates with a revised Last Updated date and provide additional notice when law or the significance of a change requires it. Send privacy requests to [email protected], contact support through the signed-in site, or write to the registered correspondence address stated in the current Terms.