Golisimo Responsible Gambling and Practical Account Controls

Last Updated: 28 July 2026

We want gambling to remain a paid form of entertainment. It carries financial risk, outcomes cannot be guaranteed, and a previous loss does not improve the probability of the next result. Do not treat casino games or betting as income, borrow to play or increase stakes to recover money.

Legal age and account eligibility

Only people who meet the legal gambling age may register. We can request identity and age documents and close an underage account. Adults who share a device should protect passwords, remove saved payment details and use parental-control software.

Set controls before a session

Deposit limits

Choose the maximum amount that can enter the account during a daily, weekly or monthly period. A lower limit can apply promptly. An increase can involve a cooling period so it cannot change an immediate spending decision.

Loss limits

A loss limit caps net losses over the selected period. It focuses on money leaving the balance rather than the number of deposits.

Wager limits

Use a wager limit to restrict total stakes across casino and sports activity. This is useful when many small rounds make spending hard to track.

Session limits and reality checks

A session limit ends access after a set duration. Reality checks display elapsed time and account information during play, giving you a clear point to stop.

Cooling-off

A cooling-off period temporarily blocks gambling access. Choose it when you need distance from an impulsive deposit, a long session or a run of losses.

Self-exclusion

Self-exclusion blocks the account for the selected period or permanently, according to the available option. Contact support if you cannot activate it through account controls. Do not try to bypass exclusion with another profile.

Account closure and marketing preferences

You may request account closure and separately stop promotional email, SMS or push messages. Security, legal and self-exclusion communications can still be sent when necessary.

How to manage a limit

Open the responsible-gambling or account-control area, choose the control and period, confirm the value, then review the effective time. Support can explain a setting but cannot recommend a spending amount. Reductions generally take effect sooner than increases or removal requests.

Signs that gambling is causing harm

Take action if you spend longer or more than planned, hide activity, borrow money, miss bills, chase losses, feel restless when not gambling, neglect work or relationships, or use gambling to escape stress. One sign is enough to justify a break.

A private self-assessment

Ask yourself:

Do I exceed the time or money I planned?
Have I tried to win back a loss by staking more?
Do I conceal deposits or results?
Have bills, savings or debt been affected?
Do I feel anxious or angry after play?
Have I borrowed or sold something to gamble?
Does gambling interfere with sleep, work or relationships?
Have I failed to keep a break I set?
Do I need larger stakes for the same excitement?
Would someone close to me be concerned?

Several “yes” answers call for immediate limits, a cooling-off period or self-exclusion and independent support.

Common myths

Myth: A long losing run makes a win due.

Independent game outcomes do not compensate for earlier losses.

Myth: A bonus removes financial risk.

Bonuses carry turnover, expiry and stake conditions; they do not guarantee withdrawable value.

Myth: Increasing the stake is the fastest recovery plan.

A larger stake increases the amount at risk and can accelerate loss.

Financial blocking tools

Ask your bank whether it offers a gambling-payment block or card control. Device-level tools such as Gamban and BetBlocker can restrict access across multiple sites. Keep banking credentials separate from shared devices.

Support for friends and family

Avoid lending money to cover gambling losses. Discuss specific changes without confrontation, encourage professional support and protect shared finances. A family member cannot control another adult’s account, but support can explain the evidence and safeguarding routes available.

Independent support

Gambling Therapy provides international online support. Gamblers Anonymous runs peer-support meetings in many countries. GamCare and GambleAware provide UK information and treatment routes; the National Council on Problem Gambling serves the United States. Use the organisation relevant to your location, or contact local health and debt services.

Our responsibility

We maintain age checks, account limits, exclusion controls, marketing preferences, staff escalation procedures and transaction monitoring. We can intervene when account behaviour indicates risk. Player protection can take priority over promotional activity.

Contact

Open 24/7 live chat or email [email protected] to request a limit, cooling-off period, self-exclusion or account closure. If there is an immediate risk of harm, contact local emergency or health services.